*Please arrive on time. If it is your first visit, we ask for you to arrive 10 minutes early to complete necessary paperwork and discuss goals, use the bathroom, etc.. If you are late, we cannot guarantee your full allotment of time but you will be required to pay for the full service that was booked.
* We require a credit card to hold your appointments. We kindly ask 24 hour notice to cancel to change or reschedule. No shows will be charged 100% of the services booked. You must speak with someone directly about your appointment if you need to reschedule or cancel. You can email, text or call after business hours, but these will not be acceptable forms of communication to cancel.
*Please refrain from taking any calls unless it is an emergency and kindly turn your ringer to silent or OFF.
*The time quoted for each service is the ACTUAL length of the service. Our 50 minute massages mean that you will receive a full 50 minute massage (as long as you are ready and prepared to start on time!)
*Children are welcome to join in on the spa experience. Children aged 7-16 must have written consent and parent present in the room (we have rooms that accommodate 2 services at once should the parent choose to receive a service too!) Children aged 16-18 must have written consent from parent.
*Last but not least, treat others as you would want to be treated. We want you to feel at home here and have the best possible experience that you can. If for any reason, you are unhappy with any experience or situation, please inform our staff immediately. We will do our best to make your time spent here perfect!